— Phil Smedema, Network Manager, Lakefield Telephone Co.
Your NAMS equipment with the EMI Correction Software option has enabled us to correctly bill terminating toll that currently is toll fraud. We are a small company with low toll traffic volumes, however the increased monthly terminating toll revenue is projected to recover the cost of the NAMS system within 18 months. Thank you for your patience and persistence of discussing the benefits of your product line as it has worked out well for both of our companies. We look forward to working with you and Carrier Management for many years to come.
— Robert Hunt, VP - Regulatory Affairs and Business Operations, GVTC
I am excited about the NAMS Firefly BTC functionality and its long term benefit to GVTC. Understanding the traffic routed across our network is critical to our success. I have been able to obtain more information about our traffic in the seven days after the installation of the NAMS BTC that I did in years with a different vendor's SS7 solution. The ease of obtaining customized reports and the simplicity of the navigating through the NAMS unit makes it the product of choice. I don't know of a product that can match it.
— Terry Gentle, GM, Lake Livingston Telephone
As you are aware, we have had our NAMS system in operation now for several years. I felt this would be a good opportunity to share with you our satisfaction with the systems and with your company, CMSI. We are very pleased with the fashion in which everything was handled and the due diligence and professional manner in which your people conducted themselves.
We now have the peace of mind in knowing that our data is being collected on a reliable robust mediation device and being sent to the billing system automatically. We are in the process of migrating to a next generation softswitch and will have the NAMS system as the billing transfer and storage device.
Perhaps the best part of our NAMS system has been the outstanding support we have received from your customer support personnel. My hats off to your technical and support staff. They have always given us both timely and reliable support when we needed it.
Once again, thank you for the great service. We look forward to our continuing relationship with you and with CMSI.
— Randy Siler, GM, West Wisconsin Telcom Co-op, Inc
We are extremely pleased with the timely fashion in which everything was handled during the Firefly SS7 probe installation, and the professional manner in which the installation group conducted themselves.
We have been using the NAMS System in our network for over 12 years where it interfaces with the switch and the network by collecting the call records and passing to the billing system to collecting SS7 messages in real time for network visibility, validation and correlation purposes to find network leakage. The NAMS has allowed us to streamline many processes that once took multiple personnel days to do. This is allowing us to concentrate on the most important task of keeping our customers happy. We continue to find new ways to use the NAMS and new features of it. I believe that we have yet to see the full potential of the system.
While the system does a great job, the knight in shining armor is your NAMS support. The Operations Department has been just super. They have responded to any and all questions that we have had in both a timely and professional manner. This outstanding support and the great people in delivering a robust product are what really makes us continue to believe in CMSI.
— Roger Barnhart, CO Technician, The Champaign Telephone Co.
The NAMS Firefly system by Carrier Management Systems, Inc. has proven to be an essential tool in The Champaign Telephone Company’s arsenal for revenue assurance and voice traffic management. The Champaign Telephone Company has been a customer of CMSI since 2001.
Our initial investment in the NAMS 2000 system was to act as the AMA mediator and a trunk traffic study device for our Nortel DMS-100. With the evolution of the Phantom Traffic product, NAMS was able to pull information from our AMA records that indicated that we had an adjacent carrier sending unauthorized traffic through mutual EAS trunks for termination. The final agreement with that carrier resulted in The Champaign Telephone Co. being awarded compensation in the amount that surpassed the initial investment in the NAMS system.
From 2001 to 2009, we had run the same NAMS 2000 server with nearly zero downtime. It collected the AMA from our legacy DMS and our new MetaSwitch for its own reporting purposes, and transferred the AMA records to our CABS billing system daily. It also collected traffic peg counts for trunk traffic studies and was a LERG source for the company.
During last year, our CABS department began to run into disputes for calls coming from a wireless carrier utilizing the common carrier trunk group we have with the ABC LATA tandem. The carrier was disputing the long agreed upon standard of 75/25 ratio of Intrastate calls to Interstate calls on terminating traffic. They were targeting a 50/50 relationship and began to "re-rate" our CABS bill with them using this formula, withholding funds in the thousands of dollars. We, in Network Operations, had no method of parsing out that particular carrier’s AMA records from other carriers using that trunk group; therefore, we had little in physical evidence to dispute their claims. Also, the middle carrier demonstrated no interest in helping us form a more accurate study.
That is when CMSI’s NAMS Firefly SS7 product came to mind. With an upgrade to the new NAMS Firefly system, we would have additional tools to not only investigate trunk traffic from an AMA perspective, but also from the actual SS7 ISUP perspective. In Nov 2009, we upgraded to the new NAMS Firefly platform which took over the traditional operations of our old NAMS 2000 system and added the SS7 monitoring functionality. With the ability to generate reports based off the JIP of an IAM message, we were able to isolate the wireless carrier’s traffic, show in .pdf format that the ratio was more 20/80 in our favor of Intrastate traffic. With this data and the threat of taking further legal action, that carrier submitted and paid the back charges in full. Once again, those charges exceeded our initial investment in the Firefly system and assured that The Champaign Telephone Co. will continue to get compensated accordingly. That is what I call revenue assurance.
The Firefly system recently was used to generate reports that identified a CLEC that was changing Calling Party information on calls so that they could send them over local interconnect trunks and try to avoid toll tariffs. Once confronted with the detailed report, the fraudulent traffic ceased.
I cannot express my gratitude to CMSI enough for what their product has been able to do for us, not only in major conflicts as mentioned above, but also in providing us with the tools to better manage our voice network. Their support has been among the finest in the industry. Through their vigilant monitoring of the NAMS system, their TAC is usually the first ones to identify if there is an issue with our AMA records not being collected and transferred for processing. CMSI’s training staff has assisted us in developing reports that allow us to study our voice traffic based on specific needs. In these days of "rogue" carriers, I believe that CMSI offers a product to the independent carrier that is vital for revenue assurance and traffic monitoring.
— John Monday, Director of IP and Voice Services, FastTrack Communications
I would highly reccommend NAMS Firefly for any company in need of a quality carrier-class call management solution. NAMS Firefly's ablity to capture call records, SS7 messages and network traffic statistics provices the critical visibility needed to effectively manage a voice network. In addition, the annual maintenance agreement provides a cost-effective method and peace of mind for ensuring the continual health of the system. I have partnered with CMSI for nearly 9 years and can contest to the reliability and integrity of the NAMS systems and CMSI staff.
— Kelley Wells, Regulatory Affairs Manager, Panhandle Telephone
The NAMS Firefly system has been instrumental in our company being able to gather the data necessary to complete wireless interconnection agreements and bill the usage each month. We also find the LERG information extremely helpful when trying to identify issues with connecting or transiting carriers or to determine ownership of traffic.
— Mark Smith, NOC Center Supervisor, Frontier
CMSI has been easy to work with when we call for support and its a plus to Frontier when you perform your routine health checks on the system(s).
— Jose Crespo, CO Manager, Saddleback Communications
CMSI has always been responsive and great to work with. We recently worked CMSI to assist us in mediating our billing records. We were sending our billing company CDR's that did not need to be rated. CMSI installed a new system with the appropriate software. They also mediated the CDR's so that we now only send billable call records to our billing companies. This has saved us a lot of money since we now only process billable call records.
— Gale Haverland, Sales and Service Tech (Central Office), Frontier
The Tech's at CMSI are super to work with. Doesn't matter if it's on site or over the phone, they know their stuff.