“We have been using the NAMS Firefly system in our network for over 22 years. The NAMS system interfaces the switch and the network by collecting the call records and passing the billing system, collecting SS7 messages in real-time for network visibility, validation, and correlation purposes to finding network leakages. The NAMS system has allowed us to streamline many processes that once took multiple personnel days to perform. This is allowing us to concentrate on the essential task of keeping our customers happy. We continue to find new ways to use the NAMS system and unique features of it. I believe that we have yet to see the full potential of the system.
While the system does a great job, the knight in shining armor is your NAMS support. The operations department has been just super. They have responded to any and all questions that we have had in both a timely and professional manner. This outstanding support and the great people and delivery of a robust product are what make us believe in CMSI.” – West Wisconsin Tel, Mark Stenseth
“We have been using the NAMS Centralized System for many years and it has allowed us to quickly check on any calling issues a customer may have. The folks at Carrier management systems are constantly reviewing the ever changing landscape of how calls are handled whether TDM or SIP. Through the fraud detection we have been able to monitor our network at a level that continues to saved us time and money. Any issues or questions we have are quickly resolved by their excellent customer service.” – Santa Rosa Telephone, Kirk Petty
“NAMS has been an excellent tool for troubleshooting our SIP traffic. Our group uses several features under the SIP tab, to quickly pull packet information on failed calls. For example, when helping a 3rd party PBX vendor, we can quickly look at an “invite” coming from the customers PBX to help narrow down any calling issues….There are also simple reports we can build to show customers inbound and outbound call flow statistics covering a specific time frame. Overall NAMS is a valuable tool when it comes to working within SIP troubleshooting… Ability to verify if calls actually originated or terminated to or from a customer. Great tool for call disputes…. They have great support. Things seldom go wrong but if something does, they provide very good support. One time we needed hardware, they overnighted what we needed and we were back in service quickly” – Peoples Telephone, Steven Steele, Former General Manager
“We have been working with CMSI/NAMS for over 20 years. The NAMS suite of products has provided us great tools that we have used to forecast our voice traffic and generate end-user billing.
Kelly and her team have always provided us with excellent customer service and support throughout the years. I would highly recommend CMSI/NAMS, they have always taken good care of us.” – Saddleback Communications, Jose Crepo